Terms of Service

1. Agreement to Terms

By accessing or using CeQR ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms apply to all users, including organization administrators, team members, and anonymous reporters.

The Service is operated by an individual developer ("Operator"). By using the Service, you acknowledge that the Operator is a solo developer and not a corporation, LLC, or other legal entity.

2. Description of Service — Reporting Tool Only

CeQR is a QR-code-based facility issue reporting tool that allows building occupants to submit reports and allows facility managers to track and manage those reports. The Service:

• Is not an emergency response service
• Is not a safety management platform
• Is not a compliance management system
• Is not a substitute for any regulatory requirement, OSHA compliance process, or professional safety oversight
• Does not guarantee that submitted reports will be received, reviewed, or acted upon
• Is not monitored 24 hours a day, 7 days a week
• Does not provide any guaranteed response time for any reported issue

You are solely responsible for ensuring that safety concerns at your facilities are addressed through appropriate channels, including but not limited to direct supervisor notification, facilities management, or emergency services.

3. No Emergency Services

CEQR DOES NOT CONNECT YOU TO EMERGENCY SERVICES. If you or anyone else is experiencing a medical emergency, fire, active threat, structural failure, or any other life-threatening situation, you must call 911 (or your local emergency number) immediately. Do not submit a report through CeQR as a substitute for contacting emergency services.

The Operator is not responsible for any harm, injury, death, property damage, or other consequences arising from a user's reliance on CeQR in an emergency situation or any situation requiring immediate action.

4. Disclaimer of Warranties

5. Limitation of Liability

6. AI-Generated Content

AI suggestions for issue category and severity are provided for convenience only. AI output may be inaccurate, incomplete, or inappropriate. Do not rely on AI-generated suggestions for safety-critical, emergency, medical, legal, or professional decisions. We are not liable for any decisions made based on AI-generated classifications or analysis.

7. Limitation on Time to File Claims

Any cause of action or claim you may have arising out of or relating to these Terms or the Service must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action or claim is permanently barred.

8. Indemnification

You agree to defend, indemnify, and hold harmless the Operator and any successors, assigns, officers, employees, agents, and contractors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party right, including any intellectual property right or privacy right
• Any claim that content you submitted caused damage to a third party
• Any injury, illness, death, or property damage at your facilities, whether or not a report was submitted through CeQR

9. Mandatory Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, rather than in court. The arbitration will be conducted in Oregon, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

Class Action Waiver. YOU AND THE OPERATOR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

Exceptions. Either party may seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration. Small claims court actions remain available to either party.

10. Payment, Billing, and Refunds

All subscription fees are non-refundable except where required by applicable law. Subscriptions automatically renew at the end of each billing period at the then-current price unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings; cancellation takes effect at the end of the current billing period and access continues until then.

11. Data Retention and Account Deletion

Issue reports, photos, and associated data are retained for a maximum of seven (7) years, after which they are automatically deleted. Upon account cancellation or deletion, all organization data — including issues, photos, comments, buildings, zones, and team member records — is permanently and immediately deleted with no recovery option.

You are solely responsible for exporting any data you wish to retain before cancelling your account. A data export feature is available in your account settings.

12. Acceptable Use

The Service is intended for users 18 years of age or older. You agree not to use the Service to:

• Submit false, misleading, or fraudulent reports
• Harass, threaten, or harm any individual
• Upload malicious files or content designed to harm the Service or its users
• Attempt to gain unauthorized access to any part of the Service
• Violate any applicable law or regulation

13. User-Submitted Content License

When you submit content through the Service — including issue reports, descriptions, photographs, comments, or any other material ("User Content") — you retain ownership of that content. However, by submitting User Content, you grant the Operator a limited, non-exclusive, royalty-free, worldwide license to store, process, display, and transmit your User Content solely for the purpose of providing and operating the Service (including displaying it to authorized members of your organization and generating AI-assisted analysis).

This license is limited to the period during which your User Content is stored on the Service and terminates upon deletion (subject to any backup or retention periods described in Section 11). We do not sell, share, or use your User Content for advertising or any purpose outside of operating the Service.

By submitting User Content, you represent and warrant that: (a) you own the content or have the necessary rights and permissions to submit it; (b) the content does not infringe any third-party intellectual property, privacy, or other rights; and (c) the content does not violate any applicable law or these Terms.

Anonymous reporters who submit issue reports through public QR codes grant the same license described above solely for the purpose of routing and processing the reported issue within the relevant organization's CeQR account.

14. Modifications to the Service and Terms

The Operator reserves the right to modify or discontinue the Service at any time, with or without notice. The Operator also reserves the right to modify these Terms at any time. If material changes are made, the Operator will update the "Last updated" date at the top of this page. Your continued use of the Service after any changes constitutes your acceptance of the new Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law provisions.

16. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect. These Terms constitute the entire agreement between you and the Operator regarding the Service and supersede all prior and contemporaneous agreements, proposals, and representations, whether written or oral.

17. Contact

If you have questions about these Terms, please contact us at ceqr.io/contact.